Responsible Gaming at Cat Spins

At Cat Spins, we are deeply committed to promoting responsible gaming and ensuring a safe, secure, and enjoyable environment for all our players. We recognise that gambling should be a form of entertainment, but we also understand that, for some, it can lead to difficulties. Our goal is to support you in maintaining control over your gaming activity and to provide practical tools and guidance in line with the United Kingdom’s gambling legislation and best practices.

Our Responsible Gaming Tools

To help you manage your play responsibly, Cat Spins offers a range of player-controlled features designed to keep your gaming fun and safe:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to your account. This helps you control your spending and avoid overspending.
  • Wager and Loss Limits: You can set maximum limits on how much you can wager or lose over a given period, helping you stay within your budget.
  • Session Time Limits: Decide in advance how long you want to play, and receive an alert when your session time is up. This encourages breaks and prevents excessive play.
  • Self-Exclusion: If you feel the need to take a break, you can exclude yourself from Cat Spins for a period ranging from 24 hours up to six months or longer, depending on your preference.
  • Account Closure: Should you decide to stop gambling completely, you can request permanent account closure at any time. This is a definitive step to help you regain control.

Recognising Signs of Problem Gambling

Gambling should always be enjoyable and never a source of stress or harm. You may want to consider seeking help if you notice any of the following signs:

  • Gambling with the aim of making money or chasing losses.
  • Borrowing money or using credit to gamble.
  • Spending more time or money on gambling than you intended.
  • Neglecting work, family, or social commitments because of gambling.
  • Arguments or conflicts with loved ones about your gambling habits.
  • Using money intended for essentials, such as rent, bills, or groceries, to gamble.
  • Constantly thinking about gambling or planning your next bet.

If you recognise any of these behaviours in yourself or someone close to you, we strongly encourage you to act early and seek support.

Tips for Safe and Responsible Gambling

  • Set a loss limit before you start playing and stick to it strictly.
  • View gambling as a form of entertainment, not a way to make money.
  • Never gamble with money borrowed from others or on credit.
  • Take regular breaks and avoid extended gaming sessions.
  • Balance gambling with other hobbies and social activities.
  • Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
  • Only gamble with money you can afford to lose, never with essential funds.

Self-Assessment and Support

If you are uncertain about your gambling habits, we encourage you to take a self-assessment quiz available on our website. This tool can help you reflect on your behaviour and identify potential risks.

For personalised support, our Responsible Gaming Team is available to assist you confidentially. You can contact us at [email protected] or via our Live Chat service during operating hours.

Account Closure and Self-Exclusion Process

  • Temporary Self-Exclusion: You may exclude yourself from playing at Cat Spins for any period between 24 hours and six months. During this time, you will be unable to access your account or place bets.
  • Permanent Self-Exclusion or Account Closure: If you wish to stop gambling indefinitely, you can request permanent self-exclusion or account closure by contacting Customer Support at [email protected] or via Live Chat.
  • Withdrawal of Funds: Before closing your account, please ensure you withdraw any remaining balance. Our team will guide you through this process.
  • Reactivation: Accounts closed for reasons unrelated to problem gambling may be eligible for reopening after review by our Responsible Gaming Department. However, we reserve the right to refuse reactivation if it is deemed necessary to protect your wellbeing.

Protecting Minors and Vulnerable Individuals

Cat Spins is fully committed to preventing underage gambling and protecting vulnerable individuals:

  • Gambling is strictly prohibited for anyone under 18 years of age in accordance with UK law.
  • We employ robust age verification procedures during registration and periodically during account activity.
  • We recommend parents and guardians use parental control software such as Net Nanny or Qustodio to restrict access to gambling sites.
  • Keep your login credentials and payment details confidential and out of reach of minors.
  • Never leave your device unattended while logged into your Cat Spins account.
  • Avoid saving passwords on shared or unsecured devices.

For further information on child internet safety, please visit Better Internet for Kids.

Support for Gambling Addiction

If you or someone you know is experiencing difficulties with gambling, please seek help promptly. There are numerous organisations offering confidential support and advice:

We also recommend downloading BetBlocker, a free tool that allows you to block access to gambling sites across all your devices.

Our Responsible Gaming Team is here to provide confidential assistance. Please contact us anytime at [email protected].

Legal Compliance and Our Commitment

Cat Spins operates under the strict regulations of the United Kingdom Gambling Commission (UKGC). We are licensed and regulated to ensure fair, safe, and responsible gambling practices. Our policies and tools comply fully with the UK Gambling Act 2005 and subsequent amendments, including the Gambling (Licensing and Advertising) Act 2014 and the Gambling (Remote Gambling and Software Technical Standards) Regulations 2018.

We continually review and update our responsible gaming measures to align with evolving legislation and industry best practices, reinforcing our commitment to player protection and social responsibility.

Contact Us

If you have any questions, concerns, or require support regarding responsible gaming, please do not hesitate to contact our dedicated team. Reach us via email at [email protected] or through our Live Chat support on the website.

Remember, gambling should always be a source of enjoyment. Stay in control, play responsibly, and seek help whenever needed.